Summit Technology Group

We are an experienced, innovative solution provider to clients in the consumer goods and technology sectors that have chosen our company to execute their customer relationship management (CRM) and information vision.

Inbound Help Desk Support

The primary mission of the customer support center is to:

  • Ensure quality and professional technical support to our customers
  • Provide user assistance/training on provided software applications
  • Enhance customer loyalty within the product lines
  • Revenue generation via retention and acquisition of customers
  • Providing product performance and marketplace feedback to your company

    • Internet Based Support

    Online Technical Support is your online based help center and contact information center to our Technical Support Team. This includes the basic troubleshooting guide, knowledge base, FAQ (frequently asked questions), and our online technical support request form.

    RMA/Fulfillment Services

    We are the “invisible distribution arm” of our clients, specializing in backend logistics, including product inventory management, and preparation of products for shipping (including picking & packing, kitting and light assembly, boxing, labeling, palletizing, and freight forwarding & consolidation).

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